Prat del Moliner s/n, Arbúcies (Girona), 17401, España

ES-A 17034877

R.M. de Girona, Tomo 925, Libro 0, Secc. 8ª, Hoja GE-2082, NIF ES.A-17034877


These General Conditions expressly govern the relationships arising between JOCAVI s.a., Prat del Moliner s/n and with VAT no. ES-A 17034877 (hereinafter "JOCAVI") and third parties (hereinafter "Users") who register as users and/or purchase products through the online store of the official JOCAVI website (", hereinafter the "Store").


1.1 The User agrees, in general, to use the Store, to purchase the products and to use each of the services of the Store diligently, in accordance with law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that may impede, damage or deteriorate the normal operation and enjoyment of the Store by Users or that may harm or cause damage to the property and rights of JOCAVI, its suppliers, Users or in general any third party.


2.1 JOCAVI reserves the right to decide, at all times, the products that are offered to Users through the Store. In particular, JOCAVI may at any time add new products to those offered or included in the Store, understanding that unless otherwise provided, such new products shall be governed by the provisions of these General Conditions. Likewise, JOCAVI reserves the right to stop providing or facilitating access and use for any of the different types of products offered in the Store at any time and without notice.

2.2 The products included in the Store shall correspond, as closely as possible given the display technology used by the website, to the products effectively offered. The characteristics of the products and their prices appear in the Store. The prices given in the Store are in Euros and include VAT, unless otherwise indicated.


3.1 Within 1 business day, JOCAVI will send an email to the User confirming the purchase. The email will assign a reference code for the purchase and set out the features of the product, its price, shipping costs and details of the various options to pay JOCAVI for the products.

3.2 The User purchasing a product in the Store must make the payment using the payment options specifically detailed in the Store. (With credit card)

3.3 JOCAVI will file the electronic documents formalising the contract, sending a copy to the User once the purchase has been made. The contract will be in Spanish.

3.4 The order confirmation sent by JOCAVI is not valid as an invoice, just as proof of purchase. JOCAVI will send the invoice together with the product.


4.1 The user has a right of cancellation or of return for which it must contact JOCAVI via email at the following address: and cancel the purchase or return the product within a period not exceeding 30 working days from receipt of the product. The product should be sent together with a copy of the delivery note or invoice, duly completed, and the direct cost of the product return will be paid for by the CUSTOMER. This return will be carried out in accordance with the instructions JOCAVI gives to the User in response to its notification of the exercising of cancellation or return. The User must return the product within the maximum period of thirty (30) days from JOCAVI informing them of the method of return.

4.2 Cancellation or return entails the refund of the amount paid. For this, the customer must state the number and holder of the credit card to which JOCAVI should make the refund on the returns form. The term for this refund shall be as prescribed in the Law.

4.3 The right of cancellation cannot be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.


5.1 For any incident, claim or exercising of rights, the User may send an email to the address; Tel.: (0034) 972 86 02 03


6.1 The geographical area for sales via the Store is exclusively the territory of Spain, so the delivery service is only for this territory.

Products bought in the Store will be sent to the delivery address stated by the User once payment has been verified, the maximum delivery time being the thirty (30) days provided for by Law, but orders usually leave our warehouse 1-2 business days after order confirmation.

6.2 The JOCAVI delivery service is done in collaboration with SEUR. Orders to PO boxes or hotels or other non-permanent addresses will not be accepted.

6.3 Shipping costs will be free


7.1 The User acknowledges that all the elements of the Store and of each of the products, the information and material contained therein, the trademarks, structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to them, are protected by the intellectual and industrial property rights of JOCAVI itself or of third parties, and that the General Terms and Conditions do not attribute them with respect to these industrial and intellectual property rights any right other than those specifically considered therein.

7.2 Unless authorised by JOCAVI, or where relevant by third party owners of the corresponding rights, or unless it is legally permitted, the User may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, loan, make available or allow public access through any form of public communication of any of the elements mentioned in the previous paragraph. The User must use the materials, elements and information it accesses through the use of the Store only for its own needs, agreeing not to make any direct or indirect commercial exploitation of materials, elements and information obtained through them.

7.3 The User must not evade or manipulate any technical devices established by JOCAVI or third parties in the Store.

8. Protection of Personal Data

8.1 In compliance with Law 15/99 on the Protection of Personal Data, we inform you that your personal data and other information provided through the registration form as well as that coming from the transactions carried out, will be included and kept in a file for processing, property of JOCAVI, while their cancellation is not requested. The processing will be used for the development and execution of the sale, personalised attention for the products and services purchased and the improvement of that attention, as well as the promotion of our products and services and those of other companies linked to JOCAVI.

You are also informed that your data will be made available to the company JOCAVI for the purposes stated. JOCAVI will handle these data with the utmost confidentiality being the sole and exclusive recipient of them, and not making assignments or communications to third parties other than those indicated by current regulations.

8.2 Users may at any time exercise their rights of access, rectification, opposition or cancellation by contacting JOCAVI or by email to with subject ref. LOPD, indicating in the message their name and customer number with the phrase I DO NOT WANT TO RECEIVE ADVERTISING FROM JOCAVI.

8.3. The boxes marked with * in the registration form are mandatory. If you do not provide the information you will not be able to purchase the selected products.


9.1 JOCAVI will facilitate the use of personal passwords to users who register as such on the website. These passwords will be used for accessing the services provided through the website. Users must keep, under their sole responsibility, passwords in strict and absolute confidentiality, being liable, therefore, for any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for electronic access to the services linked to the website may be modified at any time by the user. Users agree to immediately notify JOCAVI of any unauthorised use of their password or access by unauthorised parties to it.


10.1 JOCAVI uses cookies to improve its services, make browsing easier, maintain security, check user identity, facilitate access to personal preferences and monitor your use of the Store. Cookies are files installed on the computer hard drive or in the browser memory in the folder configured by the operating system of the computer of the User to identify them.

10.2 If users do not want a cookie to be installed on their hard drive, they must configure their Internet browser software to not receive them. Similarly, Users may freely destroy the cookies. If the User decides to disable cookies, the quality and speed of the service may be reduced and it is even possible that they will no longer be able to access some of the services offered in the Store.


These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that might arise concerning the validity, interpretation, compliance or termination of this contract shall be submitted to the Jurisdiction of the Courts of the city of Barcelona, renouncing the jurisdiction that may correspond to the User, provided that the applicable law so allows.